Frequently Asked Questions

Ariel is compliant across EU GDRP, SOC II, ISO 27001 and PCI DSS, with client data secured at the highest level by Azure systems.

None whatsoever. We will spend roughly a week implementing Ariel across your PMS in coordination with your IT team and map out any particular requirements, after which you will be able to live test the modules and go live at a moment’s notice.

We offer 24/7 customer support with our live customer support agents. Please contact support@arieloi.com for any queries and we will get back to you promptly.

Yes, a subscription can be cancelled with 3 months’ notice before your contract expires.

No, so long as you cancel 3 months’ or earlier before your contract expires. If you cancel with less lead time you will have to pay out the remainder of your contract.

Absolutely, we can integrate Ariel on to almost any PMS system so long as the requirements are in coordination with your IT team and PMS provider.

No, you can create as many individual users to Ariel as required. For example, you may want a user that has an overview of your properties grouped into one report, with another user having access to only one particular property.

Yes, upon request we are able to group a number of properties who are Ariel users to show analytics, reports and performance across any number of properties.

Yes, at any point you can disable Intelligent Mode and revert back to a manual activation of your modules.

Your contract is on an annual cycle and is billed quarterly.

Yes, Core is a minimum requirement in order for our technology to map your system and therefore foundational in order to be able to implement further bundles.

Yes, you can purchase the Automate bundle without purchasing Connect, however purchasing Core remains a minimum requirement.

Yes, you may upgrade your subscription before your contract has lapsed. Please contact our customer support to see how this affects your subscription.

All invoices are made out in Australian dollars (AUD).